Replacement/Exchange Policy

Contact Information – Trolin

Email: trolinbags@gmail.com
Phone: +91 74287 30894
Address:
X-22, MIDC Central Rd,
Hanuman Nagar, Andheri East,
Mumbai, Maharashtra – 400093, India

Trolin – Cancellation Policy

1. Order Cancellation (Before Shipping)

You can cancel your order within 12 hours of placing it or before the order is shipped.

Email: trolinbags@gmail.com
Phone: +91 74287 30894

2. Cancellation After Shipping

Once your order is shipped, cancellation is not possible. You may return the product after delivery under our 15-day Return & Refund Policy.

3. COD (Cash on Delivery) Orders

You may cancel before shipping at no extra cost.
Please avoid refusing delivery unless necessary.
Repeated refusals may limit future COD orders.

4. Refund for Cancelled Orders

Prepaid Orders: Full refund to original payment method within 3–7 business days.

COD Orders: No refund needed unless already paid.

5. Automatic Order Cancellation

Product out of stock
Invalid or incomplete address
High-risk or suspicious transaction
Payment not received

Customer will be notified in such cases.

Trolin – Replacement & Exchange Policy

1. Replacement / Exchange Window

Within 15 days from the date of delivery.

2. Eligibility

Product damaged or defective on arrival
Incorrect product delivered
Size / variant / color issue
Unused, in original packaging
All tags and accessories intact

3. Non-Eligible Cases

Product used, washed, or damaged by customer
Missing tags, box, or accessories
Request after 15 days
Fails quality check

4. How to Request

Send email or call us
Provide Order ID
Provide reason
Attach photos/video (if required)

Email: trolinbags@gmail.com
Phone: +91 74287 30894

5. Shipping Time

Replacement orders ship in 1–2 business days. Delivery may take up to 8 days.

6. Exchange for Different Product / Variant

Only if unused and in original condition
Customer pays price difference (if any)
If cheaper, the difference is refunded

7. Damaged / Wrong Product Delivered

Inform us within 48 hours with photo or video proof for free replacement.

8. Return-to-Origin (RTO) Cases

Order returns if address is incorrect or customer unavailable
Reshipping possible after confirmation
Extra charges may apply if customer is at fault

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